Future-proof digital society
Social impact determines the value of services. Only services that bring value to people create economic impact. Effective digital services that reach a sufficient number of people will enable society to continue to provide face-to-face physical encounters, as the working age population declines.
Proactive digital services using artificial intelligence and automation will streamline society. AI is evolving by leaps and bounds. The role of AI and automation in making overall processes smoother and more efficient will continue to grow. Understanding societal processes and the industry will determine the purposes for which services harness AI and automation.